Job Description

Position Overview:

Are you a bilingual professional with a passion for helping others navigate their healthcare needs? As a Bilingual Healthcare Representative, you'll be a key part of a supportive team dedicated to assisting members with their healthcare benefits. In this role, you will manage inbound and outbound calls, providing clear, compassionate guidance to help resolve questions, explain document statuses, and ensure members receive the best possible support.

We're looking for a proactive and empathetic individual who excels at active listening and problem-solving, capable of handling objections with ease and building strong member relationships. Your commitment to efficiency, customer satisfaction, and first-call resolution will make a meaningful impact every day.

Key Responsibilities:

Respond to inbound calls and conduct outbound communications to provide healthcare benefit assistance.
Address inquiries and resolve issues effectively, ensuring members feel supported and informed.
Educate members on the status of their documents, requests, and any next steps required.
Strive to meet and exceed performance benchmarks, including call efficiency, quality, and customer satisfaction goals.
Required Skills:

At least 1 year of continuous customer service experience with a single employer.
Call center experience is highly beneficial.
Strong communication skills with the ability to multitask and prioritize effectively.
Background in sales or healthcare benefits is a plus.
Detail-oriented, goal-driven, and committed to achieving high performance standards.
Must successfully pass a background check.
Qualifications:

High school diploma or equivalent required.
This role is perfect for someone who is compassionate, motivated, and ready to make a positive difference in members' lives. If you're excited to join a team where your skills will be valued, apply today to start your journey as a Bilingual Healthcare Representative!
Employment Type: Full-Time
Salary: $ 14.00 18.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job,

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