Job Description

Job Overview:

Under the direction of the Manager, the Concierge oversee the SDS waiting area and promptly resolve patient and visitor s request, issues, or complaints. The incumbent will act as an ambassador by providing special assistance and information to patients and visitors.

Qualifications:

Required:

• High school diploma
• Candidate must possess strong Public relation/Communication skills.

Preferred:

• college degree
• Healthcare care training/experience

Scheduling Requirements

• Shift: Day
• Per Diem: (scheduled based on department needs)
• Must be able to work weekends/holidays

Essential Functions:

• Acts as an ambassador of the Main Lobby and SDS/Endoscopy area by providing special assistance and information to patients and visitors
• Assess each patient and visitor s age-specific needs and provide age-specific assistance, treatment, and care
• Oversees the Main Lobby and SDS waiting area and promptly resolve patient and visitor s request, issues, or complaints
• Escort and assist patients and visitors to their desired location or car, if needed
• Offers assistance with wheelchair, as needed
• Promptly answer telephone calls
• Use a clear, understandable speaking voice, exercise judgment, respond to inquiries with accurate information regarding hours of operation, directions, etc. according to individual needs
• Promptly resolve minor issues and inform the patient advocates/representatives of any significant patient and visitor s complaints
• Remain calm and alert, especially during emergency situations and heavy patient and visitor volume
• Using the telephone, verbally arrange and confirm individual needs both inside and outside the facility
• Promptly respond to requests for doctors, transportation arrangements, etc.,
• Follow proper safety and infection control procedures and maintain a safe work environment
• Frequently converse with patients and visitors as they wait in the Lobby
• Greet and direct patients and visitors immediately with a friendly and sincere welcome
• Maintain a neat and organized environment in the Lobby
• Notify Environmental Services when excessive spills or litter require their attention
• Maintain a neat, organized, and stocked work area
• Maintain confidentiality of patient s condition and other personal information, and limits work/patient related discussions to private areas

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer

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